Payment acceptance issues on the GEPP platform

Incident Report for Rubean GEPP Platform

Resolved

Verification of many trasaction resulted in completely positive results. We are closing the case

Posted Dec 05, 2025 - 21:48 CET

The business partner informed us about a solution of the issue. Rubean is trying to verify the status.

Posted Dec 05, 2025 - 21:39 CET

The businesspartner is still trying to address the issue. Team Rubean is assisiting where possible.

Posted Dec 05, 2025 - 20:36 CET

We are (still) waiting for the business partner to address the issue.

Posted Dec 05, 2025 - 18:28 CET

The business partner has identified the issue and is updating his platform within hte next 30 - 45 minutes

Posted Dec 05, 2025 - 17:23 CET

We are continueing the issue together with the acquirer. There seem to be connection issues and all sides are investigating.

Posted Dec 05, 2025 - 17:05 CET

The issue has been identified and a fix is being implemented.

Posted Dec 05, 2025 - 17:02 CET

We are recognizing transaction authorization issues on this platform (only this on) and we are investigating.

Posted Dec 05, 2025 - 16:46 CET

This incident affected: Payment Gateway Services.